The Beverage Standards Association brings you Peter’s Monday 5th March 2023 Weekly Briefing every Tuesday morning.
Monday, 5th March 2023 Weekly Report
The essence of foodservice is hospitality
It’s making the customer feel valued and cared for.
Last week, I visited Amsterdam and spent some time at the International Ghost Kitchen Conference. It was an informative event. But on two occasions, when eating, I was met with a lack of knowledge from serving staff about the food they were providing. It got me thinking about how the current staffing crisis is impacting the industry.
Fail to Train
There’s no choice but to employ unskilled staff. But, if we fail to train, we’re in danger of diluting the hospitality that is the very essence of the foodservice sector.
Thank you for reading part of the Monday 5th March 2023 Weekly Briefing. A full edition can be found here.
Peters Monthly Report for January 2023 is now available here. NEW
Peters Quarterly Report for October to December 2022 is available here.
Peter provides consultancy on the eating out market and opens eyes to brand new ways of thinking about the sector and its multiple opportunities for success.
(E) peter@peterbackmanfs.com (w) www.peterbackmanfs.com
