Updating COVID-19 secure workplace guidance

As of Wednesday, 23rd September the Government is still in the process of updating COVID-19 secure workplace guidance, along with releasing regulations and detailed guidance on the implementation of Tuesday’s announcement – as with previous changes we expect guidance to be refined over time as a result of queries. Links to relevant guidance (to date) are here  (Coronavirus outbreak FAQs: what you can and can’t do) and specific elements set out below.

We have put together the Hub for cafe and hospitality with a list of business support services. Some of them you will be aware of and even are subscribed to. You may be unaware of what they offer. Therefore, the link for each support service will go through to a specific Coronavirus page.

COVID19 – What you need to know about new measures

The Government is updating the COVID-19 Secure workplace guidance for pubs and restaurants to reflect a tougher expectation of enforcement by the industry in a number of key areas – in particular ensuring that track and trace systems are maintained to ensure that information is gathered on customers to facilitate local control of infection. The Government has rolled out on Thursday, 24th September the official NHS COVID-19 contact tracing app for England and Wales. It’s the fastest way of knowing when you’re at risk from coronavirus (COVID-19). The quicker you know, the quicker you can alert your loved ones, and your community.

Create a coronavirus NHS QR code for your venue

Updated guidance on hospitality as of Wednesday, 23rd September 2020

As with previous changes we expect guidance to be refined over time as a result of queries. Links to relevant guidance (to date) are here  (Coronavirus outbreak FAQs: what you can and can’t do) and specific elements set out below.

  • 10pm curfew: this is confirmed as applying not just to premises selling food and drink but also social clubs, casinos, bowling alleys, amusement arcades, indoor leisure, bingo, theme parks and adventure parks. There is a ban on all such activity between 10pm and 5am, including takeaways but delivery is permitted.
  • Hotels & 10pm curfew: Hospitality services within hotels, such as hotel dining rooms and bars will need to follow the new requirement to close to the public between 10pm – 5am and to cease service. Hotels will still be able to provide food and drink through room service as long as it is ordered by phone or online and consideration is being given to allowing hotel residents to continue to continue to consume coffees or drinks at the end of a meal in public lounges after the 10pm curfew. There has also been confirmation that hotel residents will not be required to be in their rooms by 10pm and may continue to sit in public areas.
  • Table Ordering & Service: the Government has confirmed that the new requirements for only table ordering and service do not ban takeaways and will only apply to licensed premises. Unlicensed cafes, coffee shops and restaurants will be able to continue to permit counter ordering and service but customers must be seated indoors if they are consuming on the premises. UKHospitality & the Beverage Standards Association are seeking urgent clarification about the requirements for licensed premises and in particular those businesses whose model is predicated on counter service.
  • Meeting with others safely guidance reinforcing the rule of 6 and setting out expectations in private settings. This also sets out the exceptions to the rule of 6 and confirms that the current exemption for business meetings of up to 30 will be maintained. If permitted venues have multiple, separate meeting facilities, these can be hired out simultaneously for separate meetings/events if social distancing can be maintained, groups can be kept separate, and the venue can demonstrate it has followed the COVID-19 guidance.
  • Guidance on when to wear a face covering and the exemptions. DCMS has also shared some clarifications on face coverings – a visor does not count as a face covering – “a face covering is something which safely covers the nose and mouth” and “must securely fit round the side of the face”. The new requirement for hospitality staff and customer to wear face coverings has been confirmed as only applying to consumer facing staff and not back of house, kitchens or office areas of hospitality premises. Staff working in any of these areas will only have to put on a mask if they move into public customer facing areas of the business.

UKHospitality has updated its FAQs which can be found here and the Beverage Standards Association and UKHospitality continue to seek clarity.

Test and Trace update (England)
  • From the 24 September, there is a new legal requirement in England for venues to display an official NHS QR code poster and to ask customers to check in using this option as an alternative to providing their contact details. The guidance on the implementation of this recommends that venues ask to see confirmation that a customer has checked in using the Code – the customer will receive a verification message on their phone which may be shown to staff. This should be incorporated into staff training.

Create a coronavirus NHS QR code for your venue

  • For those not using the QR code, the legal obligation is to ask at least one member of every part of customers or visitors to provide name and contact details.

Businesses are also reminded that the test and trace obligation applies to all staff and that a record of those on premises at specific shift times on a given day, together with contact details should also be maintained. This can be fulfilled through a check in via the QR and app as well.

If you have any questions please contact Martyn Herriott – training@beveragestandardsassociation.co.uk.

New restrictions introduced in Wales
  • Welsh First Minister announced some new restrictions in Wales which include:
  • Hospitality businesses will have to provide table service only and all off-licences, including supermarkets, will have to stop selling alcohol at 10pm. In a statement today, the First Minister suggested that a 20min drinking up time would also be introduced to provide for gradual dispersal of customers
  • All those who can work from home to continue to do so
  • Face coverings required in all indoor public places for customers and staff
  • Only meet socially with the people they live with or bubble and indoor meetings limited to 6 people from the same extended household (excluding children under 11)

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Previous Government Information
Face Coverings become mandatory in more places as of the 8th August.

As of Saturday, 8 August, wearing a face covering is mandatory in more places than before, including: cinemas, beauty salons, museums and more. In order to wear your face covering correctly, make sure it covers your mouth and nose with no big gaps on the side of your face. Wash your hands thoroughly before and after using your face covering and ensure you dispose of it in a bin or clean it regularly if it’s a reusable one. You can make your own face covering using a t-shirt or sock

The Government published new Regulations and official guidance (here) to require face coverings to be worn in a shop, supermarket, shopping centre and transport hubs in England from Friday 24 July. Face coverings will not be mandatory for anyone under the age of 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

The guidance confirms that if a shop or supermarket has a café or seating area for you to eat and drink, then you can remove your face covering in this area only. You must put a face covering back on once you leave your seating area. If you are in a cafe or takeaway restaurant that does not provide table service, you must wear a face covering unless you are in a designated seated area. For absolute clarity, this means that when entering a takeaway, customers must be wearing face masks and should only remove them if they sit down to eat

Premises offering table service are exempt from the regulations as are restaurants, pubs and gyms. Earlier press briefings suggesting counter service would be banned, have also not been taken forward. It will be compulsory to wear a face covering when buying food and drink to take away from cafes and shops. Face coverings mandatory 8th August.

Distancing guidelines

Face coverings mandatory 8th August

From 4 July the 2m (6ft) social distancing guidance will change in England

Coronavirus lockdown – What you need to know about new measures

This guidance (Hospitality – The Visitor Economy) is designed to be relevant for people who work within the visitor economy; for example people who operate or run hotels and other types of accommodation (there is also a separate hotels and other guest accommodation guidance, indoor and outdoor visitor attractions guidance, and guidance for people who run or manage spaces for business or leisure events and conferences. There is also a separate guidance document on pubs and restaurants for food settings which has been updated on the 23rd June 2020 in readiness for opening on the 4th July. You can download the document here.


Where it is not possible to stay 2m apart, people should keep a distance of “one metre plus” – this means staying one metre apart, while observing precautions to reduce the risk of transmission.
Businesses are being asked to help by:

  • avoiding face-to-face seating by changing office layouts
  • reducing the number of people in enclosed spaces
  • improving ventilation
  • using protective screens and face coverings
  • closing non-essential social spaces
  • providing hand sanitiser
  • changing shift patterns so that staff work in set teams

In Scotland, Wales and Northern Ireland, the 2m distancing rule remains in place for the time being.


From 4 July the 2m (6ft) social distancing guidance will change in England

Coronavirus lockdown – What you need to know about new measures

Restaurants, pubs and cafes in England will also be allowed to reopen, providing they follow safety guidelines.

All hospitality indoors will be limited to table service and contact between staff and customers will be limited.

Customers will also have to give contact details when they enter a pub or restaurant.

Holiday accommodation – including hotels, B&Bs, cottages, campsites and caravan parks – can also reopen, and people in England will be free to stay away from home overnight for the first time since lockdown began in March.

Northern Ireland has also said that holiday accommodation can reopen for business from 26 June, and pubs and restaurants can open on 3 July. Decisions on hospitality and holidays are expected from Wales and Scotland in early July.

Coronavirus: What are social distancing and self-isolation rules?

NatWest Mentor Link

If you need advice and support to manage your employees and protect your business during this difficult time. Many business owners are feeling confused and anxious, so to support businesses during the coronavirus pandemic the Government announced the Job Retention Scheme (JRS) which may help support your business if you have been forced to close or revise your working practices. To help you navigate the coronavirus outbreak, Mentor has created a 90 day service that provides a range of services and full details are available here.

The Cafesuccess hub is run by Claire & Andrew Bowen

To prepare for the ‘new normal’ we have written a COVID-19 Recovery Guide for you, click the button to get it.

Updating COVID-19 secure workplace guidanceAdvice Hub for cafe and hospitality

Last week we recorded a video on how to navigate your way through the current crisis to open again stronger and this can be viewed here.

A previous article contained the 10-point action plan which covers.

  • Review
  • Refresh and
  • Relaunch

These are easy to follow guidelines. They will challenge your business situation. Look at positive ways to reinvigorate your business. And prepare you to be ready when the opportunity arrives to open your days for trading again.

Updating COVID-19 secure workplace guidance

Andrew & Claire are the team behind the success of many well run and profitable independent cafes in the UK & Ireland. As a BSA Member they have put together a check list for cafes and hospitality businesses. This is to help them during these challenging and unprecedented times and can be read here. Therefore, read the article – Positives from Negatives – which will help coffee shop owners focus on the future of their business and offer help to guide them when businesses can reopen.

Looking after your Espresso machine and coffee grinder

Possibly you will not be using your espresso machine and coffee grinder for a period of time during the closure period. As a result here is a wide range of useful information on what you should do prior to putting your espresso equipment into a non-operating period.

Water filtration systems

Water filtration systemsare designed to be used on a continuous basis. If they are taken out of service (shutdown) for an extended period of time for instance, there may be impacts to product performance. BSA MembersEuropean Watercare, 3M Water Filtration and BRITA have put together some fact sheets and these can be found here.

The British Sandwich & Food to Go Association (BSA); The Pizza, Pasta & Italian food Association (PAPA) alongside the Cafe Life Association have combined the Government guidelines. This is advice for operators providing takeaway or delivery food services based on the experiences of the pizza industry. The British Sandwich & Food to Go Association invite all retailers to read the advice on the sites below:

Therefore, The British Sandwich & Food to Go Association has set up an Information Access Plan. This allows individuals to obtain access to all the advice on the BSA website for a single period of 6 months for just £12.

Tips for Coffee Shops, Roasters and Distributors

This a guide of suggestions and recommendations to help owners and operators in these challenging times.

Updating COVID-19 secure workplace guidance

About The Help Hub

Hospitality businesses need now, more than ever, a whole range of delivery and takeaway products/services available to them to try and diminish the impact of COVID-19. That’s why we’ve decided to develop a series of

  • workshops
  • masterclasses
  • ideas and helpful links
  • blogs and any information that can help these businesses in this difficult time.
Trending Now

Keep your coffee shop “open”,  offer your guest digital gift сards. Therefore, Coffee Shop Innovation Expo have together with Diggecard decided to do what they can to help you.

You can sign up for the Diggecard here.

Have a look here and please get in contact if you think you might be able to help them too!

Email Laura.sansegundo@prysmgroup.co.uk for any questions or enquiries you might have.

Updating COVID-19 secure workplace guidance

Update. Work from home, EVEN just part of the week?

If your employer requires you to work at home for any period, you can – and have always been able to – claim for increased costs eg, heating and electricity.

Clearly, right now many firms have closed workplaces. This means across the UK millions of staff are temporarily required to work from home, and therefore are eligible to claim for increased costs. HMRC says it will consider claims from employees working at home due to coronavirus measures if their usual workplace is closed. This article was updated on the 15th September and read the full article here.

If you have any ideas, suggestions or recommendations for the Hub for cafe and hospitality please contact Martyn Herriott on email at training@beveragestandardsassociation.co.uk.

Keep safe and well.