Hospitality – The Visitor Economy


Government updated COVID-19
Guidance (updated 14th December)

The Government has also updated the COVID-19 Secure workplace guidance for pubs and restaurants. This has been updated on self-isolation guidance for contacts of individuals who test positive for COVID-19. The self-isolation period is now 10 days instead of 14.

Tier Changes

As well, there has been a change to local restriction tiers and different tiers of restrictions apply in different parts of the country.

There are 3 tiers for local restrictions:

  • Tier 1: Medium alert
  • Tier 2: High alert
  • Tier 3: Very High alert

It is right to target the toughest measures only in areas where the virus is most prevalent and where we are seeing sharper increases in the rate of infection.

Updated Tier Posters

The Posters with the rules and restrictions that apply in Tier level have been updated to incorporate all the new changes. These are an excellent quick reference guide for keeping both staff and customers aware of the rules in their area.

It is right to target the toughest measures only in areas where the virus is most prevalent and where we are seeing sharper increases in the rate of infection.

Find out which tier your business is in.

Track & trace Systems to be maintained

It is important to continue ensuring that track and trace systems are maintained to ensure that information is gathered on customers to facilitate local control of infection. The Government is piloting a new national app which will be rolled out shortly but in the meantime has asked that all indoor leisure and workplaces step up their efforts to capture data and support track and trace. For hospitality, compliance will be particularly important to support further requests for support and avoid any pressure to close premises in the event of future infection spikes.

Film on importance of ventilation

As part of the ‘Hands. Face. Space’ campaign, the Government has produced a film highlighting that good ventilation can reduce the risk of coronavirus infection by over 70%. While the film is based on residential properties, it highlights the importance of businesses checking that their ventilation systems are clean and working properly and, where businesses do not have ventilation systems, the advice is to either open windows for short, sharp bursts of 10 to 15 minutes regularly throughout the day or leave windows open a small amount continuously.

Update to Government regulations for Hospitality

The Government published on Monday, 9th November regulations and official guidance (here) to require face coverings to be worn in a shop, supermarket, shopping centre and transport hubs in England.

  • The guidance confirms that if a shop or supermarket has a café or seating area for you to eat and drink, then you can remove your face covering in this area only. You must put a face covering back on once you leave your seating area. If you are in a cafe or takeaway restaurant that does not provide table service, you must wear a face covering unless you are in a designated seated area. For absolute clarity, this means that when entering a takeaway, customers must be wearing face masks and should only remove them if they sit down to eat
  • Premises offering table service are exempt from the regulations as are restaurants, pubs and gyms. Earlier press briefings suggesting counter service would be banned, have also not been taken forward. It will be compulsory to wear a face covering when buying food and drink to take away from cafes and shops.

Face coverings will not be mandatory for anyone under the age of 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

The following Guidance (Hospitality – The Visitor Economy) is for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.

This guidance (Hospitality – The Visitor Economy) is designed to be relevant for people who work within the visitor economy; for example people who operate or run hotels and other types of accommodation (there is also a separate hotels and other guest accommodation guidance, indoor and outdoor visitor attractions guidance, and guidance for people who run or manage spaces for business or leisure events and conferences. There is also a separate guidance document on pubs and restaurants for food settings which has been further updated on the 20th July. You can download the document here.

The guidance is split into specific areas including
  • Introduction
  • How to use the Guidance
  • What does the Government mean by ‘The Visitor Economy’
  • Thinking about Risk and acting upon it
  • Managing customers, visitors and contractors
  • Who should go to work
  • Social distancing for workers
  • Cleaning the workplace
  • Personal protective Equipment (PPE) and face coverings
  • Workforce Management
  • Inbound and Outbound goods.
COVID19 Secure Guidelines for hospitality businesses

UK Hospitality have released ‘COVID19 Secure Guidelines for hospitality businesses‘ and the Association recommends that this is read in conjunction with the above documentation to.

‘We’re Good to Go’ industry standard

The national tourist organisations of England, Northern Ireland, Scotland and Wales have today (26th June 2020) launched an industry standard and consumer mark to provide a ‘ring of confidence’ for tourism as the sector works towards reopening. The ‘We’re Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and UKHospitality Protocols, have carried out a COVID-19 risk assessment and checked that they have the required processes in place. The scheme is free to join and open to all businesses across the industry through an online self-assessment.

England Reopening
Scotland Reopening
  • First Minister Nicola Sturgeon has announced indicative dates  on the condition that health and safety criteria are met. The Scottish Government published Guidance last week and we have UKHospitality Scottish Protocols on our website
  • The amended timeline is as follows:
  • 3 July – Travel distance restriction relaxed to allow leisure travel of more than 5 miles. , Visits to self-catering (without shared facilities) and second homes are permitted.
  • 6 July – Outdoor hospitality, subject to physical distancing rules and public health advice.
  • 15 July – All holiday accommodation, indoor hospitality, and tourist attractions
Northern Ireland Reopening
  • The First Minister of Northern Ireland has announced in today’s briefing that social distancing will be reduced to 1 metre from 29 June for the tourism and hospitality sector where appropriate mitigations are made. Mitigation could include face coverings, exposure times, Perspex screens. etc. and these will be confirmed following discussion as soon as possible between the Office for the First Minister and Deputy First Minister and the industry.
  • They also published official guidance for reopening the visitor economy: 26 June: self-catering accommodation; 3 July: other accommodation, pubs and restaurants, cafes
Wales Reopening
Where to obtain further guidance (Hospitality – The Visitor Economy)

Hotels and other guest accommodation

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Indoor and Outdoor attractions
Business Events