Hospitality – The Visitor Economy


Hospitality - The Visitor Economy

Guidance (updated 26th June 2020)

Guidance (Hospitality – The Visitor Economy) for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.

This guidance (Hospitality – The Visitor Economy) is designed to be relevant for people who work within the visitor economy; for example people who operate or run hotels and other types of accommodation (there is also a separate hotels and other guest accommodation guidance, indoor and outdoor visitor attractions guidance, and guidance for people who run or manage spaces for business or leisure events and conferences. There is also a separate guidance document on pubs and restaurants for food settings which has been updated on the 23rd June 2020 in readiness for opening on the 4th July (England). You can download the document here.

The guidance is split into specific areas including
  • Introduction
  • How to use the Guidance
  • What does the Government mean by ‘The Visitor Economy’
  • Thinking about Risk and acting upon it
  • Managing customers, visitors and contractors
  • Who should go to work
  • Social distancing for workers
  • Cleaning the workplace
  • Personal protective Equipment (PPE) and face coverings
  • Workforce Management
  • Inbound and Outbound goods.
COVID19 Secure Guidelines for hospitality businesses

UK Hospitality have released ‘COVID19 Secure Guidelines for hospitality businesses‘ this morning (Friday, 26th June 2020) and the Association recommends that this is read in conjunction with the above documentation to.

‘We’re Good to Go’ industry standard

The national tourist organisations of England, Northern Ireland, Scotland and Wales have today (26th June 2020) launched an industry standard and consumer mark to provide a ‘ring of confidence’ for tourism as the sector works towards reopening. The ‘We’re Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and UKHospitality Protocols, have carried out a COVID-19 risk assessment and checked that they have the required processes in place. The scheme is free to join and open to all businesses across the industry through an online self-assessment.

England Reopening
Scotland Reopening
  • First Minister Nicola Sturgeon has announced indicative dates  on the condition that health and safety criteria are met. The Scottish Government published Guidance last week and we have UKHospitality Scottish Protocols on our website
  • The amended timeline is as follows:
  • 3 July – Travel distance restriction relaxed to allow leisure travel of more than 5 miles. , Visits to self-catering (without shared facilities) and second homes are permitted.
  • 6 July – Outdoor hospitality, subject to physical distancing rules and public health advice.
  • 15 July – All holiday accommodation, indoor hospitality, and tourist attractions
Northern Ireland Reopening
  • The First Minister of Northern Ireland has announced in today’s briefing that social distancing will be reduced to 1 metre from 29 June for the tourism and hospitality sector where appropriate mitigations are made. Mitigation could include face coverings, exposure times, Perspex screens. etc. and these will be confirmed following discussion as soon as possible between the Office for the First Minister and Deputy First Minister and the industry.
  • They also published official guidance for reopening the visitor economy: 26 June: self-catering accommodation; 3 July: other accommodation, pubs and restaurants, cafes
Wales Reopening
Where to obtain further guidance (Hospitality – The Visitor Economy)

Hotels and other guest accommodation

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Indoor and Outdoor attractions
Business Events