Hospitality Businesses – benchmark & find out

The survey has been brought to you by Anya Marco, coffee industry expert ( With the invaluable help and input from Steve Lovegrove, Max Dubiel, Redemption Roasters, Maxwell Colonna-Dashwood, Colonna Coffee, Henry Ayres, The Gentlemen Baristas and The Beverage Standards Association.

Would you like to know how your business performs compared to the rest of your industry sector? Know whether your operating profit margin, comparable sales or average ticket is higher or lower than the industry average. It is an important part of planning for the successful growth of any business.

During lockdown it is even more important to understand performance metrics in the wider industry. Benchmarking gives you the tools to know where your business should be.

  1. Gain an independent perspective about how well you perform compared to other companies in your segment and the industry as a whole

  2. Drill down into performance gaps to identify areas for improvement

  3. Develop a standardized set of processes and metrics

  4. Enable a mindset and culture of continuous improvement

  5. Set performance expectations

  6. Monitor company performance and manage change – the most important aspect for you right now!

Get your FREE report

Fill in the survey (or surveys if you are a roaster/operator) and I will send you the report once there is enough data to give a useful resource.

The surveys will be open until each one reaches 100 responses (or until 11 May 2020), whichever is sooner). The report should be released by the end of May.

Be honest with your information. If you provide incorrect data it will only badly skew the average and you won’t benefit. Make sure you click submit at the end of the survey so the results are received. Without that I won’t know you have done the survey!

To take part in the Operator survey click here:

To take part in the Coffee Roaster survey click here:

This initiative is also supported by The Beverage Standard Association, who are offering free membership (up to the 31st March 2021 and then the current Membership fees would apply) to around 50 independent cafes. To keep this simple, the first 50 independent cafes to sign up through the Newsletter link here will be automatically enrolled as BSA Members.

Let’s help each other get out of this lockdown as safely as we can!