Hospitality – The Visitor Economy

Government updated COVID-19
Guidance (updated 17th August 2020)

The Government has also updated the COVID-19 Secure workplace guidance for pubs and restaurants to reflect a tougher expectation of enforcement by the industry in a number of key areas – in particular ensuring that track and trace systems are maintained to ensure that information is gathered on customers to facilitate local control of infection. The Government is piloting a new national app which will be rolled out shortly but in the meantime has asked that all indoor leisure and workplaces step up their efforts to capture data and support track and trace. For hospitality, compliance will be particularly important to support further requests for support and avoid any pressure to close premises in the event of future infection spikes.

The Government published on Friday, 24th July regulations and official guidance (here) to require face coverings to be worn in a shop, supermarket, shopping centre and transport hubs in England.

  • The guidance confirms that if a shop or supermarket has a café or seating area for you to eat and drink, then you can remove your face covering in this area only. You must put a face covering back on once you leave your seating area. If you are in a cafe or takeaway restaurant that does not provide table service, you must wear a face covering unless you are in a designated seated area. For absolute clarity, this means that when entering a takeaway, customers must be wearing face masks and should only remove them if they sit down to eat
  • Premises offering table service are exempt from the regulations as are restaurants, pubs and gyms. Earlier press briefings suggesting counter service would be banned, have also not been taken forward. It will be compulsory to wear a face covering when buying food and drink to take away from cafes and shops.

Face coverings will not be mandatory for anyone under the age of 11, those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.

Get more information about the Eat Out to Help Out Scheme

This scheme will incentivise customers to eat in your restaurant or other eating establishment by giving them a discount which you can then claim back from the government. The scheme is UK wide and customers will be able to see who is taking part on GOV.UK. The scheme will drum up custom on quieter days of the week and means you can build your business back up.

Register your establishment for the Eat Out to Help Out Scheme

You can use the Eat Out to Help Out Scheme to offer a discount to diners and encourage them to eat at your restaurant.

You can use the Eat Out to Help Out Scheme:

  • all day, every Monday, Tuesday and Wednesday from 3 to 31 August 2020
  • to offer a 50% discount on food or non-alcoholic drinks to eat or drink in (up to a maximum of £10 discount per diner)
  • to claim the money back from the government

There is no limit to the number of times customers can use the offer during the period of the scheme. Your customers cannot get a discount for someone who is not eating or drinking.

Alcohol and service charges are excluded from the offer.

Registration will close on 31 August.

Who can register

You can register if your establishment:

  • sells food for immediate consumption on the premises
  • provides its own dining area or shares a dining area with another establishment for eat-in meals
  • was registered as a food business with the relevant local authority on or before 7 July

You cannot register:

  • an establishment that only offers takeaway food or drink
  • catering services for private functions
  • a hotel that provides room service only
  • dining services (such as packaged dinner cruises)
  • mobile food vans or trailers

If your application is based on dishonest or inaccurate information, your registration will be revoked.


You’ll need a Government Gateway user ID and password.

If you’ve used your Government Gateway user ID for Self Assessment, Corporation Tax, or VAT, you must use your existing user ID and password.

If not, you can use an ‘individual’ Government Gateway user ID, or create a new user ID and choose an ‘individual’ account type.

Register here.

The following Guidance (Hospitality – The Visitor Economy) is for people who work in hotels and guest accommodation, indoor and outdoor attractions, and business events and consumer shows.

This guidance (Hospitality – The Visitor Economy) is designed to be relevant for people who work within the visitor economy; for example people who operate or run hotels and other types of accommodation (there is also a separate hotels and other guest accommodation guidance, indoor and outdoor visitor attractions guidance, and guidance for people who run or manage spaces for business or leisure events and conferences. There is also a separate guidance document on pubs and restaurants for food settings which has been further updated on the 20th July. You can download the document here.

The guidance is split into specific areas including
  • Introduction
  • How to use the Guidance
  • What does the Government mean by ‘The Visitor Economy’
  • Thinking about Risk and acting upon it
  • Managing customers, visitors and contractors
  • Who should go to work
  • Social distancing for workers
  • Cleaning the workplace
  • Personal protective Equipment (PPE) and face coverings
  • Workforce Management
  • Inbound and Outbound goods.
COVID19 Secure Guidelines for hospitality businesses

UK Hospitality have released ‘COVID19 Secure Guidelines for hospitality businesses‘ and the Association recommends that this is read in conjunction with the above documentation to.

‘We’re Good to Go’ industry standard

The national tourist organisations of England, Northern Ireland, Scotland and Wales have today (26th June 2020) launched an industry standard and consumer mark to provide a ‘ring of confidence’ for tourism as the sector works towards reopening. The ‘We’re Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and UKHospitality Protocols, have carried out a COVID-19 risk assessment and checked that they have the required processes in place. The scheme is free to join and open to all businesses across the industry through an online self-assessment.

England Reopening
Scotland Reopening
  • First Minister Nicola Sturgeon has announced indicative dates  on the condition that health and safety criteria are met. The Scottish Government published Guidance last week and we have UKHospitality Scottish Protocols on our website
  • The amended timeline is as follows:
  • 3 July – Travel distance restriction relaxed to allow leisure travel of more than 5 miles. , Visits to self-catering (without shared facilities) and second homes are permitted.
  • 6 July – Outdoor hospitality, subject to physical distancing rules and public health advice.
  • 15 July – All holiday accommodation, indoor hospitality, and tourist attractions
Northern Ireland Reopening
  • The First Minister of Northern Ireland has announced in today’s briefing that social distancing will be reduced to 1 metre from 29 June for the tourism and hospitality sector where appropriate mitigations are made. Mitigation could include face coverings, exposure times, Perspex screens. etc. and these will be confirmed following discussion as soon as possible between the Office for the First Minister and Deputy First Minister and the industry.
  • They also published official guidance for reopening the visitor economy: 26 June: self-catering accommodation; 3 July: other accommodation, pubs and restaurants, cafes
Wales Reopening
Where to obtain further guidance (Hospitality – The Visitor Economy)

Hotels and other guest accommodation

Make ordering and delivery easy with the ROUND App

Indoor and Outdoor attractions
Business Events