Advice Hub for cafe and hospitality

The ‘Coronavirus lockdown – What you need to know about new measures’ which references the Hospitality industry is now available.

We have put together the Hub for cafe and hospitality with a list of business support services. Some of them you will be aware of and even are subscribed to. You may be unaware of what they offer. Therefore, the link for each support service will go through to a specific Coronavirus page.

Coronavirus lockdown – What you need to know about new measures

Distancing guidelines

From 4 July the 2m (6ft) social distancing guidance will change in England

Coronavirus lockdown – What you need to know about new measures

This guidance (Hospitality – The Visitor Economy) is designed to be relevant for people who work within the visitor economy; for example people who operate or run hotels and other types of accommodation (there is also a separate hotels and other guest accommodation guidance, indoor and outdoor visitor attractions guidance, and guidance for people who run or manage spaces for business or leisure events and conferences. There is also a separate guidance document on pubs and restaurants for food settings which has been updated on the 23rd June 2020 in readiness for opening on the 4th July. You can download the document here.


Where it is not possible to stay 2m apart, people should keep a distance of “one metre plus” – this means staying one metre apart, while observing precautions to reduce the risk of transmission.
Businesses are being asked to help by:

  • avoiding face-to-face seating by changing office layouts
  • reducing the number of people in enclosed spaces
  • improving ventilation
  • using protective screens and face coverings
  • closing non-essential social spaces
  • providing hand sanitiser
  • changing shift patterns so that staff work in set teams

In Scotland, Wales and Northern Ireland, the 2m distancing rule remains in place for the time being.


From 4 July the 2m (6ft) social distancing guidance will change in England

Coronavirus lockdown – What you need to know about new measures

Restaurants, pubs and cafes in England will also be allowed to reopen, providing they follow safety guidelines.

All hospitality indoors will be limited to table service and contact between staff and customers will be limited.

Customers will also have to give contact details when they enter a pub or restaurant.

Holiday accommodation – including hotels, B&Bs, cottages, campsites and caravan parks – can also reopen, and people in England will be free to stay away from home overnight for the first time since lockdown began in March.

Northern Ireland has also said that holiday accommodation can reopen for business from 26 June, and pubs and restaurants can open on 3 July. Decisions on hospitality and holidays are expected from Wales and Scotland in early July.

Coronavirus: What are social distancing and self-isolation rules?

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NatWest Mentor Link

If you need advice and support to manage your employees and protect your business during this difficult time. Many business owners are feeling confused and anxious, so to support businesses during the coronavirus pandemic the Government announced the Job Retention Scheme (JRS) which may help support your business if you have been forced to close or revise your working practices. To help you navigate the coronavirus outbreak, Mentor has created a 90 day service that provides a range of services and full details are available here.

The Cafesuccess hub is run by Claire & Andrew Bowen

To prepare for the ‘new normal’ we have written a COVID-19 Recovery Guide for you, click the button to get it.

Coronavirus lockdown: What you need to know about new measuresAdvice Hub for cafe and hospitality

Last week we recorded a video on how to navigate your way through the current crisis to open again stronger and this can be viewed here.

A previous article contained the 10-point action plan which covers.

  • Review
  • Refresh and
  • Relaunch

These are easy to follow guidelines. They will challenge your business situation. Look at positive ways to reinvigorate your business. And prepare you to be ready when the opportunity arrives to open your days for trading again.

Coronavirus lockdown: What you need to know about new measures

Andrew & Claire are the team behind the success of many well run and profitable independent cafes in the UK & Ireland. As a BSA Member they have put together a check list for cafes and hospitality businesses. This is to help them during these challenging and unprecedented times and can be read here. Therefore, read the article – Positives from Negatives – which will help coffee shop owners focus on the future of their business and offer help to guide them when businesses can reopen.

Looking after your Espresso machine and coffee grinder

Possibly you will not be using your espresso machine and coffee grinder for a period of time during the closure period. As a result here is a wide range of useful information on what you should do prior to putting your espresso equipment into a non-operating period.

Water filtration systems

Water filtration systemsare designed to be used on a continuous basis. If they are taken out of service (shutdown) for an extended period of time for instance, there may be impacts to product performance. BSA MembersEuropean Watercare, 3M Water Filtration and BRITA have put together some fact sheets and these can be found here.

The British Sandwich & Food to Go Association (BSA); The Pizza, Pasta & Italian food Association (PAPA) alongside the Cafe Life Association have combined the Government guidelines. This is advice for operators providing takeaway or delivery food services based on the experiences of the pizza industry. The British Sandwich & Food to Go Association invite all retailers to read the advice on the sites below:

Therefore, The British Sandwich & Food to Go Association has set up an Information Access Plan. This allows individuals to obtain access to all the advice on the BSA website for a single period of 6 months for just £12.

Tips for Coffee Shops, Roasters and Distributors

This a guide of suggestions and recommendations to help owners and operators in these challenging times.

Hub for cafe and hospitality - Introducing the Help Hub for Food Service Businesses

About The Help Hub

Hospitality businesses need now, more than ever, a whole range of delivery and takeaway products/services available to them to try and diminish the impact of COVID-19. That’s why we’ve decided to develop a series of

  • workshops
  • masterclasses
  • ideas and helpful links
  • blogs and any information that can help these businesses in this difficult time.
Trending Now

Keep your coffee shop “open”,  offer your guest digital gift сards. Therefore, Coffee Shop Innovation Expo have together with Diggecard decided to do what they can to help you.

You can sign up for the Diggecard here.

Have a look here and please get in contact if you think you might be able to help them too!

Email for any questions or enquiries you might have.

Hub for cafe and hospitality - Martin Lewis - working from home

If your employer requires you to work at home, you can – and have always been able to – claim for increased costs eg, heating and electricity.

Clearly, right now many firms have closed workplaces. This means across the UK millions of staff are temporarily required to work from home, and therefore are eligible to claim for increased costs. HMRC says it will consider claims from employees working at home due to coronavirus measures if their usual workplace is closed. Read the full article here.

If you have any ideas, suggestions or recommendations for the Hub for cafe and hospitality please contact Martyn Herriott on email at

Keep safe and well.