BSA announces Farrers in Kendal as newest City and Guilds Centre - 23/08/2016


Farrer's is one of the oldest independent blenders and roasters of the finest teas and coffee, established back in 1819. With their state of the art coffee roasting plant, they can guarantee consistency and quality of every blend, for every piece of coffee making equipment.

The Company has established an impressive reputation as the Lake District’s leading supplier to the most discerning caterers. They offer a reliable personal delivery service and can tailor products to meet customers’ needs. Having established a reliable reputation, the Directors’ made the decision in late 2013 to invest in new state of the art training facilities - as part of overall refurbishment - and ensure that they had in place trainers to carry out a professional standard of hot and cold beverages training. This would ensure that Farrer’s customers’ would receive world-class beverage training both in and out of house.

 

Simon Walsh, Director said “We have provided training services to our customers for many years, but much of this training has been carried out at their premises, which is often far from an ideal learning environment.  With the opening of our new training suite earlier in 2016, we can now accommodate up to 8 candidates at a time, in a purpose-built facility.” He added, “With the continuing growth in the coffee market, we have seen a growing need in our customer base for structured and professional training programmes. The BSA City & Guilds VRQ course provides an ideal foundation for us to deliver that support to our customers.  Coupled with our experience in coffee roasting and blending, and our machinery supply and support services, this gives our customers the opportunity to serve beverages of the highest quality and consistency.”

Becoming a BSA City & Guilds Centre is a major commitment which includes a three-day “Train the Trainer” Course for the employees who will carry out the candidate training. Following on from this, the BSA’s Internal Verifiers spend three days working alongside the trainers on their first City & Guilds VRQ 7102-53 course to ensure that the Course content is thoroughly covered and the final day’s drinks production observation assessment and question and answer knowledge test is completed.

All candidates receive full-feedback from the trainers and the BSA runs an Internal Quality Assessment process to ensure all the trainers approved to run the City & Guilds Course are meeting the high training standards. Linked to this is Continuous Personal Development monitored by the Association and followed through by regular visits to all centres and meetings of trainers at an approved centre for on-gong training.

The two trainers’ at Farrer’s have many years’ of experience and Gina Pennington said ““In completing the Train the Trainer” Course, along with the final Accreditation training in July (2016), this has helped me to become an improved trainer for both Farrer’s and the City & Guilds process. By ensuring my training skills are developed, it will help me to improve the customers’ hot beverage offering in the out of home market”.

Brian Williams added, “Completing the “Train the Trainer” course has improved my confidence in training customers’ and candidates. Having this renewed confidence will ensure that I can pass on the knowledge to Farrer’s customers’ and to ensure that candidates on the City & Guilds Course get the highest mark possible”.

As Farrer’s look forward to the next fifty years of business Simon Walsh added “We are very excited to become the newest Satellite Centre, and this provides a fitting conclusion our three-year investment programme in the business. This has included an extensive redevelopment of our offices, showroom, training facilities and workshops together with investments in new roasting and production equipment for our range of coffees, and a complete rebrand and repackaging of all Farrer’s products.”

Simon can be contacted at 01539 720020 or simon@farrerscoffee.co.uk and their web site is www.farrerscoffee.co.uk.

 

Added: 23rd August 2016